RETURNS AND REFUND POLICY
It is important to us that you are satisfied with your product. We will replace your product, refund you or credit your account if you are not satisfied, subject to the terms set out below.
Preparing your products for a return
For us to process your return as fast as possible you need to make sure that;
- The product is packaged properly and ready for transport;
- You have placed your details and reference number on the parcel;
- You have packaged all parts and accessories.
Please take care when getting the product ready for the courier. Mistakes may delay the process or result in a decline.
1: Product not what you wanted?
You are welcome to return an unwanted product provided that;
- It is still in the condition that it was delivered (unused and still in its original packaging with none of the seals broken). Please refer to the FAQ for some examples;
- No parts or accessories are missing.
You can contact us email@example.com within 30 days of delivery or collection, if you collected. A request later than 30 days will not be considered. Only defective products may be returned after 30 days.
Don’t really want the product?
If you have changed your mind you can return the product provided that –
- the product has not been opened and/or used in any way;
- No parts or accessories are missing.
Once we have verified the condition of the product we will credit your account with the purchase amount within 10 days of receiving it. We can refund the amount (excluding cartage costs where they apply) if you prefer that.
Received the wrong product?
It may happen that the incorrect product is delivered to you or that the product does not fit the description on our website. If this happens, please contact us firstname.lastname@example.org within 7 days of delivery.
Once we have verified the condition of the product we will deliver the correct product to you at no cost if the same product is available. We can also credit your account or refund the amount if you prefer that.
2: Product damaged on delivery?
If you receive a damaged product or the product is missing any parts or accessories, please contact us email@example.com to let us know within 7 days of delivery.
Once we have verified the condition of the product we will replace the product at no cost if the same product is available. We can also credit your account or refund the amount if you prefer that.
3: The product is defective.
We endeavour always to deliver defect free, high quality products.
A defective Product is an imperfection in a product that has a manufacturing or design defect.
No returns will be considered if the following applies;
- everyday wear and tear;
- products damaged due to abuse, negligent and/or incorrect use;
- the product is not handled with care;
- electrical surges or coastal air corrosion;
- the product is altered in any way; and
- the product was used outside of its intended and described use.
Please contact us firstname.lastname@example.org within a reasonable time if your product becomes defective or if the quality is poor. Our standard warranty is 6 months after delivery.
Some products have extended supplier warranties. These will be discussed further down.
Once we have verified the condition of the product we will replace the product at no cost if the same product is available. We can also credit your account or refund the amount if you prefer that. If the replacement takes longer than 30 days, we will contact you to find out if you would rather receive credit or a refund.
4: Charges and refunds
Please take care when you return products. Make sure that all parts and accessories that was sold with the product are returned along with the product. We may refuse the return if all parts and accessories are not returned with the product (subject to applicable law).
If a return is unsuccessful because it failed to comply with this return policy, you may be liable for any costs incurred such as extra delivery or collection costs.
Unfortunately, you must cover costs for returning products to us. Regrettably we must enforce this as our prices are extremely competitive.
All refunds will be paid to the same payment method used to make the original payment.
EFT and cash on delivery (COD) will be made to the bank of your choice. If you collected, we will make payment to the bank of your choice.