It is important to us that you are satisfied with your product. We will replace your product, refund you or credit your account if you are not satisfied, subject to the terms set out below.
Preparing your products for a return
For us to process your return as fast as possible you need to make sure that;
- The product is packaged properly and ready for transport;
- You have placed your details and reference number on the parcel;
- You have packaged all parts and accessories.
Please take care when getting the product ready for the courier. Mistakes may delay the process or result in a decline.
Product not what you wanted
You are welcome to return an unwanted product provided that;
- It is still in the condition that it was delivered?
- Unused and still in it’s original packaging with none of the seals broken
- No parts or accessories are missing
You can contact us firstname.lastname@example.org within 30 days of delivery or collection. A request later than 30 days will not be considered. Only defective products may be returned after 30 days.